Digitalisation is helping us transform our operations and enhance the customer experience, while future-proofing our business. Learn more about our efforts to capture its potential, now and in future.
Today, the benefits of digitalisation extend far beyond its capacity to drive improvements in productivity and cost efficiency, leading entire industries to rethink the way they connect with customers and design user experiences.
Anglo American recently launched a dedicated customer portal for Platinum Group Metals (PGMs). The platform provides access to real-time data concerning the logistics and delivery status of PGM parcels, presented in a secure and transparent way, with key features including:
- Secure document exchange
- Parcel tracking – for orders transparency
- One-source of data on checks and balances, reducing the time spent on managing logistics
- Early visibility of documents direct from the source of the metal
As well as improving the customer experience, the portal will drive process efficiency and reduce the risk involved in delivering high value, low volume PGM parcels around the world.
The shift to a digital exchange of information and key documents has also been the catalyst for the development of single, secure data source that will sit at the centre of our activities. Longer-term, this will help satisfy the need for greater transparency and information security, while optimising productivity by reducing the amount of manual data and email communications required.
Fusun Yaman, Head of Digital and Innovation within Anglo American’s Marketing business, said: “Digital is changing the world as we know it, with several advantages. As well as improving customer confidence in the robust measures we have in place to ensure the safe and secure transit of our products, the new portal will provide a solid foundation from which to deliver against our longer-term ambition – to be in constant contact with our customers.”
The portal is designed for customers, notifying parties and third-party security agents, who can use it to gain a personalised view of information relevant to their processes. New users that want to use the portal to track their PGM parcels can be onboarded instantly, to the highest security standards.
For any questions, please get in touch with your dedicated Sales Manager, or through the portal if you are an existing user.
